Location
Dunnington
Department
Sales Team (Support Centre)
Advertising Salary
Competitive

About The Role

We are looking for a Business Support Coordinator to work with the Business Support Team to deliver the highest level of Customer Service and Business Administration support to the organisation and its membership!

Your main responsibilities

  • Management of pipeline tracker and launch planner
  • Maintenance of contracts in line with business needs and changes
  • Ensure transparency of performance and information
  • Responsible for maintaining awareness of competitor terms, conditions, and activity
  • Ensure inbound retailer leads are handled within prescribed SLA
  • Outbound fact-finding of opportunities within high profile groups of retail stores.
  • Profile building amongst necessary external stakeholders
  • Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
  • Be the central touch point between the New Business team and Head Office
  • Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
  • Work closely with Head of New Business and Acquisitions to ensure best practice is shared
  • Owning all contacts through to resolution and ensuring contacts are resolved within agreed SLAs
  • Working with key functions across the business to resolve queries
  • Reviewing all team communications to ensure a comprehensive knowledge of all current business activity 

About You

  • Excellent customer service knowledge
  • Excellent communication skills
  • Establish and maintain excellent working relationships with others
  • Able to work within a team environment or independently
  • Be flexible and adaptable in line with the needs of our retailers and the business
  • The ability to prioritise tasks
  • Maintain high levels of accuracy and detail
  • Strong IT skills in all Microsoft Applications, particularly excel

What next?

If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!

About Bestway

Bestway Retail now supports nearly 3000 symbol retailers as well as operating over 400 franchised stores, and over 170 company owned stores throughout England and Wales, we employ over 2500 colleagues who enable us to provide a great local retail service in our communities.

Through the acquisition of Costcutter Supermarkets Group into our Bestway Retail Division, our annual wholesale turnover has grown to c£3b per year.

We own the UKs largest franchised off license and convenience chains which encompasses the brands Bargain Booze, Wine Rack, Select Convenience and Central Convenience. Our vision is to be the best value off licence led convenience retailer and wholesaler.

Both retailers and suppliers are supported by this new additional scale of the combined business, with the collaborative partnership approach making Bestway the partner of choice for growing sales in the convenience market.

Join us and you will be joining our fast-paced business, entrepreneurial and dynamic business. It's an incredibly exciting time to join us in this new venture!!

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