Location
Dunnington
Department
Customer Services
Advertising Salary
Competitive

About The Role

Permanent position, 22.5 hours per week, pension scheme and career progression!
 
Hours to be between - Monday – Saturday 09:00 – 17:00 (we have flexibility and can discuss your requirements at interview stage)
 
An exciting & critical role within the organisation has arisen to join our vibrant Customer Support Team! This team are critical to the success of the organisation and ensure we can operate efficiently.
 
This role will be supporting our retailers on a day to day basis and being at the forefront of all impacts on our retailers. You will be  aiming to provide solutions and give our retailers the best possible service to help them drive their business and grow their sales.
 
You will be responsible for logging all contacts in our call logging system and ensuring all enquiries are resolved with the agreed service level agreements. 

About You

You will be a strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit!
 
You will be driven by the desire to offer great Customer Service to our retailers and solve problem s and look for continuous improvement. You will maintain high levels of accuracy and detail and have proven IT skills in all Microsoft Applications. 
 
We'd love to hear from you if you think we match your job search!

About Costcutter

In 2021 Costcutter Supermarkets Group were acquired by Bestway Wholesale and as such became part of the Bestway Retail Division. The acquisition has created some exciting roles that we are looking to recruit talented, dynamic and driven individuals with a passion for the ever-changing world of retail and wholesale.

Established in 1976, Bestway Wholesale has grown to become the UK’s largest independent food and drink wholesaler, we also operate in Banking, Cement and Heath Care Sectors with UBL Bank, Bestway Cement and Well Pharmacy.

Our mission is to be the ‘Best Way to Grow your Food and Drinks Business’.

With 58 depots spanning the length and breadth of the UK, Bestway Wholesale is a supply partner to over 70,000 independent retailers and 40,000 catering and foodservice operators.

We have scale and purchasing power to help our customers compete in an ever-changing market. In addition to supplying to thousands of convenience stores, Bestway Wholesale also operates the award-winning Best-one symbol group which has 1,400 members across the country and over 3,500 independent retailers have chosen our depot-run promotion club, Xtra Local, as their retail club of choice. 

Through the acquisition of Costcutter Supermarkets Group into our Bestway Retail Division, our annual wholesale turnover has grown to c£3b per year.

Bestway Retail now supports nearly 3000 symbol retailers as well as operating over 400 franchised stores, and over 170 company owned stores throughout England and Wales, we employ over 2500 colleagues who enable us to provide a great local retail service in our communities.

We own the UKs largest franchised off license and convenience chains which encompasses the brands Bargain Booze, Wine Rack, Select Convenience and Central Convenience. Our vision is to be the best value off licence led convenience retailer and wholesaler.

Both retailers and suppliers are supported by this new additional scale of the combined business, with the collaborative partnership approach making Bestway the partner of choice for growing sales in the convenience market.

Join us and you will be joining our fast-paced business, entrepreneurial and dynamic business. It's an incredibly exciting time to join us in this new venture!!

Code:INDHP

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