York
Customer Services
Competitive plus bonus, pension, 30 days holiday + bank!

About The Role

Competitive salary and benefits package including: bonus, contributory pension, 30 days holiday (plus bank holiday), cycle to work scheme

This is a permanent, part time (22 hours) role to start ASAP.

In this role you will be required to provide expert and efficient support to our retailers which can include dealing with retailer/sales team/consumer enquiries/queries via online portal/incoming calls/emails. You will ensure contacts are resolved within agreed SLA’s and with key functions across the business to resolve queries. 

This role will be responsible for placing telesales orders Order Capture System and keying in pre-sell orders. You will review all team communications to ensure a comprehensive knowledge of all current business activity and make outbound calls to update members and increase sales. 
 
Finally, you will provide support to other customer services functions including reception cover when required. 

About You

To be successful in this role you will have excellent customer service knowledge, communication skills  and the ability to  establish and maintain excellent working relationships with others.
 
You will be able to work within a team environment or independently, be flexible and adaptable in line with the needs of our retailers and the business prioritise tasks. You will be energetic, a great team player and a natural problem solver!
 
You will need to maintain high levels of accuracy and detail at all times and have strong IT skills in all Microsoft Applications. 
 
We'd love to hear from you if you think we match your job search!
 

About Costcutter

Our vision is simple; helping independent retailers to thrive.

Join us and you will be joining our values driven, fast paced business and become part of a friendly and dynamic culture. We work together, building strong relationships and embracing different styles. That way everyone can turn up as themselves.

Like innovating? So do we, we embrace change and believe we can always be better, in fact it’s one of Our Values!

Tell me more…

We have been championing independent retailers for over 30 years. Our Head Office remains in York and we have over 600 employees in Head Office and around the country.

We supply goods and services to independently-owned convenience stores across the UK and Republic of Ireland as well as to our company owned estate. These stores trade under a number of brands including Costcutter, Simply Fresh and Mace.

 
Code:INDHP

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